Refund and Return Policy

Thank you for shopping at Meri Dukan Super Store. We want you to be completely satisfied with your purchase. Please read our Refund and Return Policy carefully to understand your rights and our procedures.

1. Overview and Eligibility

We have a 7 Days return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • Must be in the same condition that you received it.

  • Must be unworn, unused, with tags, and in its original packaging.

  • Must include the receipt or proof of purchase (order number, confirmation email).

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products, cosmetics, or undergarments)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale items or clearance merchandise (unless stated otherwise)

3. How to Start a Return

To start a return, please follow these steps:

  1. Contact us at meridukan2050@gmail.com with your name, order number, and the reason for the return.

  2. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

  3. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at meridukan2050@gmail.com.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Refunds

Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.

  • If Approved: You will be automatically refunded on your original payment method within  5 to 10 business days.

  • Processing Times: Please remember it can take some time for your bank or credit card company to process and post the refund.

6. Shipping Costs for Returns

  • You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., you received an incorrect or defective item).

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

7. Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • Note: Claims for damaged items must be reported within 24 hours of delivery.